MetLife EFT Payments Notice


February 27, 2017


MetLife has re-issued letters advising that, "As of March 20, 2017, electronic funds transfer (EFT) will be our only method of provider reimbursement". The letter further states that "You’ll be required to enroll in EFT on or before March 20, 2017."


Members are advised that, despite the language in this letter, they cannot be compelled to provide their banking information to MetLife or to accept EFT. Those doctors who do not wish to participate in EFT should simply not enroll.


Dentists who have entered into contracts with MetLife's participating provider panel should review their contracts to determine whether they have agreed to this change. MetLife has acknowledged that not every dentist has practice management software that is fully equipped to handle end-to-end electronic claims processing.


The ADA issued an announcement regarding its communication with MetLife. Please see the following link:

ADA News: MetLife requires electronic reimbursement